Sr.Field Service Tech


Job Type: Contract

Sr. Field Service Tech - 38507
Reston, VA
Contract: 6 Months

Position Description:
Resolves technical problems in a call center/help desk environment. Uses expertise in customer service and technical knowledge gained from prior programming experience to resolve issues surrounding installation, usage, and training on software and/or hardware products.

Skills Required:
Resolve printer issues namely toner replacement, paper jams, connectivity issues and printer maintenance Knowledge and experience with Active directory Address Incident tickets to include break/fix issues reporting using
Remedy ticketing system
Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems
Support software and hardware for desktop users running Office 2013, 2016 Troubleshoot hardware issues pertaining to printers, copiers, and fax machines
Diagnoses and resolves moderately complex end-user hardware/software problems including remote access software.
Performs new computer configuration and coordinates the workstation upgrade/replacement process
Participates in the deployment of new software platforms Good knowledge of computer systems and local area networks
Troubleshoot with remote users on connectivity using VPN, Aruba Networks, Cisco AnyConnect
Good communication skills
Set up and configure Blackberry, iPhones, iPads and Android operating systems
Executive VIP support
Able to manage and take ownership of technical issues
Provide updates & follow up with customers
Act as a liaison to other technical teams within the organization
Be familiar with WebEx productivity tools, AT&T conferencing
Knowledge and experience with Active directory.
Be familiar with WebEx productivity tools, AT&T conferencing
Familiar with desktop operating systems Windows 7, Windows, 8.1 and Windows 10 Familiar with VTC, Cisco Telepresence and other video conferencing services

Experience/Education Required:
6+ Years with HS 3+ Years with AA 0 Years with BS

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